Shipping & Returns

Your crown, delivered with care.

We’re committed to getting your order to you quickly, securely, and beautifully packaged, whether you're ordering from The Netherlands, UK, UAE or somewhere else across the world.

Shipping Information

All Crown & Silk orders are shipped via PostNL, DHL, DPD, or FedEx, depending on your location and shipping speed.

  • In Stock Orders:
    • Netherlands & Belgium: 2 working days
    • International: up to 5 working days
  • Pre-Orders: Our pre-order process takes a bit more time due to the custom sourcing and quality checks involved.
    • Delivery Time: 12–14 days

Tracking: Once your order has shipped, you’ll receive a tracking number by email so you can follow your delivery every step of the way.

5a. Non-Receipt of Orders

If your tracking shows your order as delivered but you have not received it, please contact us at hello@crownandsilk.com as soon as possible, and preferably within 7 days of the delivery date shown in tracking. This allows us to investigate effectively with the carrier.

Before contacting us, please check with neighbours, other members of your household, your building reception or mailroom, and any nearby service point.

When you report non-receipt, we will open an investigation with the carrier. Carrier investigations usually take 5 to 15 business days. During this time we may ask you to:

- sign a declaration of non-receipt,

- provide a photo of your delivery location or letterbox,

- for high-value orders, file a police report and share a copy with us.

An order is considered delivered when the carrier provides proof of delivery to your shipping address, to you or a person at that address, or to an alternative address, neighbour or service point that you selected or authorised. In that case, we will share the proof of delivery with you. We will not send a replacement or issue a refund.

If the carrier confirms the parcel is lost, or cannot provide proof of delivery as described above, we will send a replacement or issue a full refund, at your choice.

Nothing in this section affects your statutory rights as a consumer under Dutch and EU law.

Order Cancellation

Our priority is getting your order to you as quickly as possible. If you change your mind:

  • You may cancel your order only if it has not yet been shipped. Refunds will be processed via your original payment method and may take 3–7 working days to appear, depending on your bank or provider.
  • Once your order has shipped, cancellation is no longer possible.

To avoid errors, please double-check product descriptions and details before confirming your purchase. If unsure, email us at hello@crownandsilk.com — we’re happy to help.

Return Policy

Your satisfaction is everything. If something isn’t right, we’ll work with you to make it right — quickly and respectfully.

Eligibility for Returns

  • Returns are accepted within 14 days of delivery.
  • Items must be unaltered and returned in the original packaging with hangtags attached and uncut, not dyed, and curls not straightened)..
  • For wigs: lace must remain uncut and the product must be in original condition (e.g. not dyed, and curls not straightened).
  • Shipping fees are non-refundable (including express shipping), as these are paid directly to our courier partners.

Not Eligible for Return

  • Altered, dyed or cut products
  • Items returned with missing tags, cut or removed zip-tie or damaged lace
  • Custom items
  • Products returned after 14 days
  • Products purchased on sale

Return shipping costs are the responsibility of the customer. Once we’ve received and inspected the return, your refund will be processed via your original payment method.

There is a processing time of 3 working days to inspect your returned items. We will contact you once your return has been processed to confirm receipt and possible refund or exchanges.

Refunds will be sent within 5 working days after your return has been processed.

Damaged or Incorrect Orders

We take full responsibility if you receive the wrong item (length, texture, or product type).

If your package arrives damaged or incorrect, contact us within 48 hours of delivery so we can resolve it immediately.

Inspection Tip: Please check your package upon arrival. Confirm the product type, quantity, condition, and accessories before removing any tags or lace.

📩 Questions? We're Here to Help.

Reach out anytime:

Email: hello@crownandsilk.com
Phone & WhatsApp: +31 (0)10 261 3538
Instagram: @crownandsilk

Because you deserve a shopping experience as flawless as your crown.